.co.uk

Authorised Graphtec
Silhouette Cameo Supplier
Est. Since 1986

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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Creative Printers of London's, (hereafter referred to as 'CPL' ) relationship with you in relation to this website.

The term CPL or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit B6, Bernard Road, Danes Road Industrial Estate, Romford, Essex RM7 0HX (UK). The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

· From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

· You may not create a link to this website from another website or document without CPL's prior written consent.


Other terms and conditions

All machines and equipment must be kept away from Children and the Public so as to avoid danger to others.

The Silhouette Cameo supplied by CPL is covered by a 2 years manufacturers warranty (in this case, by Graphtec UK) Whilst we are the distributors for the Silhouette Cameo, all service or warranty issues are handled by the manufactures, Graphtec UK. If you do call us with any issues regarding the Silhouette Cameo, we will do our best to assist you but if we are unable to assist you further, you will be asked to contact the service/support department at Graphtec UK. No distributor in the UK will have a dedicated service department of their own, thus all service issues are handled by Graphtec UK. Please do not view this as us being unhelpful, we simply want you to go straight  to the correct department that can help you in the fastest possible time. Should your machine require servicing under your warranty, we regret we do not have any control over the turnaround time. It is not unreasonable to allow around 7 working days for any repairs to be carried out upon receipt of your machine. In many cases, the turnaround time is faster than 7 working days.


if the goods are found to be faulty, we will replace any faulty parts and ship them to you at our expense (UK only). The customer is responsible for transportation costs to get the goods to us, fully insured with sturdy packaging, unless received ‘dead on arrival’ in which case we will pay for any shipping costs (UK mainland only). In the event the goods are found not to be faulty after inspection, the customer is liable for shipping costs both ways, plus our reasonable inspection charges. Customers who are not based on mainland UK must cover shipping cost both ways at all times.

The Silhouette Cameo is capable of cutting paper and card of approximately 300gsm. This is a rough guide only as paper and card densities can vary. Please note that
Blades are considered as a consumable and are thus not covered by any warranty. Incorrect handling or usage of blades or an attempt to cut material which is not designed to be cut with the Silhouette Cameo can lead to the damage of the blade. Textured card can also potentially damage a blade.

Carrier Sheets are also considered a consumable item and the adhesive will wear out with use. According to Graphtec, the manufacturers of the Silhouette Cameo and accessories, the carrier sheet will lose it's stickiness after about 5-10 uses. To combat this, we can now supply you with optional repositionable adhesive spray (at extra cost) which can be used to recoat your carrier sheet. This could save you a lot of money in the long term in buying carrier sheets. We cannot ship adhesive spray overseas for safety reasons.


Abuse


Whilst we understand that you may be anxious about your product and require us to address any issues quickly as possible,
however, we will not tolerate any abuse or aggression towards our staff, either by phone, e-mails or otherwise, under any circumstances. We are here to help you, and in an effort to help you, we have to sometimes also liaise with others in order to get to the root of the problem. Support issues are handled on the basis as they come in and it is not always possible to offer a prompt solution even though we would like to. If any abuse or aggression is shown towards our staff, we will bring this to your attention, and if this continues, we will  hang up on the phone call. We will then also not respond to any e-mails or offer any further support.



We are here to help you, but a bit of courtesy costs nothing. In all walks of life, one is more likely to get a more positive response from a courteous person that the one who is not.



Distant Selling

We follow all current legislation and are happy to take back your purchase if returned to us within seven working days from the date of receipt of goods in order for you to inspect them. In order for us to accept the above and offer a full refund, the goods must be unused and any accompanying CD's and DVD's must be returned unopened. If these have been opened, then it will be assumed that the goods have been used as they form an integral part of your product/package.

It is the customer's duty to ensure that goods are returned to us as undamaged and packed in such a way that any potential damage can be avoided. Customers must also inform us in writing or by e-mail of their intentions to return the goods within the stipulated period.  Customers must also request a RMA Number from us for the return of the goods in question. This RMA Number (Returns Number) must clearly be shown on the outside of the box. If we receive any goods without a RMA Number correctly displayed on the outside of the box, we will refuse to accept the shipment and it will be returned to you at your own risk. We cannot accept notice by telephone.

It is a condition of the contract that the purchaser will bear the shipping costs of returning the goods to us within the stipulated period. When returning goods, please ensure that nothing is thrown away and everything is returned.




Terms & Conditions

Copyright 2013   Creative Printers of London

01708-731294

cplsales@print1.co.uk

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